Payment & Cancellation Policies

Absolutely! Now, you can save itineraries to destinations that spark your interest as favorites and create a watchlist for any sailing dates that you want to receive notifications about. You can also keep everything organized in one place. And you’ll be able to pick up where you left off without having to start a new search — regardless of the device you’re using, as long as you’re signed into https://www.pickleballintl.org/

Favorites

Look over your search results and click the heart icon next to any itinerary that interests you. This will save it to your own personal list, and it will be conveniently available any time you sign in to royalcaribbean.com.

Watchlist 

When you’re looking at an itinerary that you’re considering booking, click on the watchlist icon to keep an eye on specific sailing dates. Once the sailing is in your watchlist, you’ll receive updates for those selected dates. To enjoy this feature, just be sure to sign in to your royalcaribbean.com account and enable email notifications under preferences. 

We hope this makes choosing your next adventure(s) easier than ever before.

Final payment of the balance must be received at Royal Caribbean’s offices at least 75 days prior to the sailing date for 1 to 4 night cruise vacations, 90 days prior to the sailing date for 5 to 14 night cruise vacations, or 120 days prior for 15 night or longer cruise vacations. The payment schedule for groups is different from that of individuals. You will usually have access to your cruise documents 30 days prior to your sailing as long as your reservation is finalized. 

The above information also applies to all holiday sailings, defined as sailings that occur on or between Christmas and/or New Year’s day.

Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.

Cancellation of Cruise or CruiseTour

Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel advisor for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel advisor or call Royal Caribbean for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection Program^SM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Non-Refundable Deposit Fares

Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded.

Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so.  If you booked via a travel advisor, please contact them for any booking changes.

Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean

If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead contact us to request a refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Please note this policy does not apply to guests booked on chartered sailings.  If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

Effective July 1, 2024, all Royal Caribbean cruise advertisements throughout the United States will include the cruise fare and mandatory taxes, fees and port expenses in one simple display price.

The price of your cruise vacation includes: 

• Ship accommodations
• Ocean transportation
• Most meals onboard
• Some beverages onboard
• Most entertainment onboard

The following services are not included in the cruise price: 

• Dining in Specialty Restaurants such as Chops Grille, 150 Central Park, Izumi, and more
• Dining in Johnny Rockets (Where applicable)
• Spa and Salon services
• Gambling (Including Bingo)
• Art Auction
• Any purchases made in the gift shops onboard
• Shore excursions
• Photographs
• Video Arcade
• Medical Services
• Internet Access
• Transfers (Unless guest has purchased our air/sea package)
• Laundry and Dry Cleaning Services
• Ship to Shore Telephone calls
• Gratuities
• Alcoholic Beverages
• Non-Alcoholic Beverages (excluding water, lemonade and iced tea)

All prices are per-person, based on a double occupancy of the stateroom and are quoted in U.S. Dollars unless otherwise noted. Prices include cruise fare and mandatory taxes, fees and port expenses.

Guests who choose not to prepay gratuities at the time of booking will have a service gratuity automatically applied to their respective SeaPass® account on a daily basis, in the amounts shown below:*

• $20.50 per guest, per day will be applied to guests sailing on any suite; and
• $18.00 per guest, per day will be applied to guests sailing on all other stateroom categories.

Gratuities collected are distributed to crew members, including dining, bar and culinary services staff, stateroom attendants, hotel services teams as well as others onboard who work to enhance the overall cruise experience.

Additionally, an 18% gratuity will be automatically added to all pre-cruise and onboard purchases of beverages and beverage packages, specialty dining and specialty dining packages, room service and mini bar purchases. A 20% gratuity will be automatically added to all pre-cruise and onboard spa and salon purchases.

Gratuities may be modified in the guest’s sole discretion by visiting the Guest Services desk onboard at any time prior to the morning of disembarkation. Guests sailing in group reservations should check with their group leader or travel agent for additional details.

* Not applicable wherever expressly prohibited by law.

When making your reservation with Royal Caribbean, you can book with confidence knowing you’re protected by our Best Price Guarantee program.

Found a better price within 48 hours after you booked? 

• If you still have time before your final payment, we can provide you with an upgrade, if available, or a refund for the difference in price.
• If you’ve already made your final payment, we can provide you with an upgrade, if available. or a non-refundable Onboard Credit for the difference.

Found a better price but it’s been more than 48 hours after you’ve booked?

• If you still have time before your final payment, we can provide you with an upgrade, if available, or a refund for the difference in price.
• If you’ve already made your final payment, we can provide you with an upgrade, if available.

Some qualifying rates apply for the following including a special third and/or fourth guest rate for anyone staying in the same stateroom with two full-fare paying guests will pay. So if you intend on having your children stay in your stateroom, their rate may be lower. Additional qualifying rates include:

• We offer reduced senior prices only on selected sailings exclusively for guests who are 55 years of age and older. 
• We also offer special rates for police and firefighters on select ships and sailings. 
• We do offer special rates on selected sailings for military personnel.
• It is important that at least one guest per stateroom be eligible to be considered in compliance with a restricted price program. It is also important to note that noncompliance of the restricted price program terms will result in the reservation being re-priced to the lowest available fare for that particular day. Furthermore, you will be responsible to pay for any differences immediately or else your boarding rights will be denied. 

Police/Fire Department

To qualify for a police/fire department rate, an individual must qualify under the following:

1. At least one guest in the stateroom must be an active or retired employee or volunteer of a local or state law enforcement agency, fire department or Emergency Medical Services unit in the United States or Canada.
2. Qualified guests must present valid proof of employment (badge or ID) plus a second form of identification when boarding the ship. The offer is not valid where restricted by applicable law.
3. All guests traveling in the same stateroom are eligible to receive the police/fire rate. No additional staterooms, other than the one that is occupied by the qualified person is eligible for the police/fire rate. Spouses, parents, in-laws, children or other family members or friends are not eligible for the rate without the eligible person occupying the stateroom. 

Military

To qualify for a military rate, an individual must be classified as one of the following: 

1. Active personnel currently serving in the Canadian National Defense; United States Army, Navy, Air Force, Marines, Coast Guard, National Guard or Reserves. Proper identification in the form of a United States Uniformed Services WHITE Identification Card for U.S. military personnel, and a WHITE N.D.21 Identification Card with a Red Canadian Flag displayed for Canadian National Defense personnel, must be presented at time of check-in.
2. Retired from any of the divisions listed directly above. “Retired” is defined as A) enlisted personnel or officers with a minimum of 20 years of service, B) medically retired, or C) 100% disabled. Proper identification for those classified in category A or B must be in the form of a United States Uniformed RED (Reserve retired personnel) or BLUE (Active Duty retired personnel) Identification Card. Proper identification for those classified in category C is a United States Uniformed TAN Identification Card. Retired Canadian National Defense personnel are eligible and must possess a green NDI-75 card (retired personnel). All forms of identification must be presented at time of check-in.
3. Veterans with an Honorable Discharge serving a minimum of 2 years, or 6-months in an active war zone, in any of the United States service divisions listed above. Proper identification in the form of a DD 214, plus a current photo must be presented at time of check-in.
4. Spouses of actively deployed military personnel are eligible to book one stateroom as long as the eligible spouse is occupying the stateroom. This rate also applies to all other guests traveling in the same stateroom. Spouses of deceased military personnel are also eligible for the military rate. As proof of eligibility, spouses must present the Pink or Tan Dependent Military ID upon check-in.

• All guests traveling in the same stateroom are eligible to receive the military rate. No additional staterooms, other than the one that is occupied by the military person is eligible for the military rate. Spouses, parents, in-laws, children or other family members or friends are not eligible for the military rate without the eligible military person occupying the stateroom. 

Interline Personnel

To be an Eligible Airline Employee a person must be:

1. A current employee with flight benefits of either a domestic or international commercial passenger airline.
2. A current employee of Federal Express (FEDEX), Airborne Express or United Parcel Service (UPS). 
3. Spouse or Domestic Partner of currently employed Airline Employee.
4. Parents of currently employed Airline Employee.
5. Air Traffic Controllers (NATCA & CATCA) & GDS Employees ((CRS) employees of Sabre, Worldspan, Galileo/Apollo, or Amadeus).
6. Retired employee from a domestic or international commercial passenger airline, cargo carrier, Air Traffic Controllers or GDS Employees.

The Cruise Lines from time to time may: (a) limit the availability of interline rates to employees of airlines who offer reciprocal pricing offers to employees of the Cruise Lines; or (b) offer two-tiers of Interline Rates, one for employees of airlines who offer such reciprocity and a second tier for employees of airlines that do not offer reciprocity.

Stateroom eligibility: As long as one guest in the stateroom is described as eligible, the following would apply:

1. All other guests in the same stateroom would be eligible for the interline rate.
2. New: A maximum of 3 staterooms can be booked per sailing date – even if two guests are eligible.  (Allowing up to 3 staterooms regardless of child status, etc., to minimize difficulties with documentation and simplify our rules.)

Identification:

Active employees/an eligible guest as described above must provide proof of eligibility in the form of a photo of their current I.D. Badge from their respective airline. This is the only form of accepted identification needed for the Airline Employee. Proof of eligibility must be sent via email to [email protected]. Retired pilot or employees as described above must provide proof of eligibility in the form of a photo of their retiree I.D. Badge or letter from former employer specifying their retirement status. Spouses, Domestic Partners and Parents must provide proof of eligibility in the form of a photo of the Active Employee’s I.D. Badge on whom their eligibility is derived, and/or proof of eligibility for flight benefits from the employee’s benefits portal. Active employees/an eligible guest as described above should send the badge number or letter from former employer to [email protected]. Send proof of eligibility within 48 hours of booking creation and prior to documents being issued. Failure to produce authentic identification may result in the cruise fare reverting to full retail tariff at time of check in or boarding may be denied. 

Random audits will occur at any time throughout the year.  Proof of eligibility requested by “The CruiseLines” must be in your immediate possession at time of each request.

Documentation:
As an approved Vendor with Royal Caribbean International and Celebrity Cruises, be advised that all bookings made through your interline phone number, will create an electronic document through our eDocs program. There will be no option of receiving a paper document for any booking.  This includes a retail or group booking, as well as all interline bookings.

Rate Conversion:
Guests initially booked at a non-interline rate who requests to be converted to an interline rate if one becomes available, will be allowed to convert to the interline rate. Guests booked at an initial interline rate, who then requests to be converted to a lower interline rate if one is created, will be allowed to convert to the lower interline rate.

Availability:
All offers are subject to availability at time of booking request.

Royal Caribbean International reserves the right to change, whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new bookings (whether paid in full or not) a supplement for fuel or other matters without prior notice as provided in our Passenger Ticket Contract. In addition, we reserve the right to pass through any third party imposed fuel or other surcharges, also without prior notice, The guest will remain liable for any applicable taxes, fees or surcharges that may be assessed by any governmental or quasi-governmental agencies.

Make sure nothing gets in the way of your adventure with Royal Caribbean Travel Protection program benefits, including medical, baggage and Evacuation coverages to protect you during your trip. With the Royal Caribbean Travel Protection Program Cancellation Penalty Waiver (a non-insurance feature offered by Royal Caribbean), if your plans go awry and you cancel your cruise vacation (for specified reasons), Royal Caribbean will waive the non-refundable cancellation provision of your cruise ticket contract and pay you IN CASH the value of the unused portion of your prepaid cruise vacation. In addition, should you need to cancel for “any other reason” you may be eligible for credit toward a future cruise – up to 90% of the non-refundable, prepaid cruise vacation cost.

Because our liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all guests check their own insurance coverage or consider purchasing the Royal Caribbean Travel Protection Program.

Deposit requirements vary based on length of cruise, number of guests per stateroom, and stateroom type. 

Standard deposits are:

• $100 per passenger for 1 to 5-night cruises
• $250 per passenger for 6 to 9-night cruises
• $450 per passenger for 10 to 14 night cruises
• $500 deposit passenger for 15 nights and longer cruises

Bermuda sailings require a $250 deposit per person regardless of length.

Suite deposits are:

• 10% of the cruise fare or the standard deposit, whichever is higher.

Please contact us at 1-800-205-9812 (individual reservations) or 1-800-465-3595 (group reservations) for more information.

Non-refundable deposit fares allow us to simplify our promotions, encouraging guests to book early at lower pricing.

The key benefit when booking non-refundable fares is lower pricing. 

When creating your reservation, simply select the fare that is labelled “Non-refundable deposit” to choose the non-refundable deposit option.

Yes, non-refundable deposit fares are available to book on all ships.

Outside of final payment, when a non-refundable deposit cancellation occurs, the full deposit amount will be held in penalty. Any additional payments made will be refunded.

Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team at (866) 562-7625 where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so.  If you booked via a travel advisor, please contact them for any booking changes.

Travel Advisor Bookings may only be transferred to another Travel Advisor or a direct booking from Royal Caribbean – up until Final Payment.  A Release Letter from your current Travel Advisor and if applicable an Acceptance Letter from your future Travel Advisor will be required. If you would like to transfer your reservation, please click the button provided below and complete the online form.

Non-refundable deposit fares are combinable with promotional onboard credit and instant savings offers, Crown & Anchor® discounts, restricted discounts, Shareholder Benefits, NextCruise benefits and Interline Rates. These fares are not combinable with any other offer or promotion, including but not limited to Standard Group fare, Travel Advisor, Travel Advisor friends & family, net Rates and Weekly sales events. Combinability is dependent upon qualified benefits.

Yes, it is very important that all travel advisors clearly specify when non-refundable deposit requirements apply, both in marketing advertisements and also upon confirming your cruise reservation(s). It is important that you understand and review the full terms and conditions of your cruise in advance.

Bookings may only be transferred to a Travel Advisor up until 30 days from creation if the request is made outside of Final Payment and the booking is not paid in full. If a booking has an Air2Sea ticket and/or the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel advisor, please click the button provided below and complete the online form.

*Please note, these terms may not apply to all countries.