Check-In

We are working to uplift our check-in experience to support a healthy and safe cruise for all guests, crew, and communities where we operate. Check-in will be available once our updates are completed ahead of your sailing. We will notify you by email and by app notification on your mobile device when it is time for you to check-in to your cruise.

PLEASE NOTE: We are hard at work uplifting our cruises for the health and safety of our guests, crew, and the communities in which we operate. We are guided by the recommendations of our Healthy Sail Panel and the requirements of countries where we sail. For guests of scheduled sailings, we will provide clear communication about what you need to know for our cruises in advance of your sail date, including check in dates, health and safety information, app notifications and all of the activities available throughout your cruise. Our cruise check-in window opens closer to your sailing date, which differs from our traditional check-in timeline.

When it’s time to check in, we recommend you use the Royal Caribbean app to check in all guests on your reservation. The app provides a quick and easy check-in process so you can start your vacation sooner. Updates include:

• Your arrival time at the terminal – a scheduled arrival time at the terminal on your sail date
• The required Health Questionnaire – only available in advance in the app
• Our reimagined Safety Briefing – Simply tap the Safety icon on the homepage to launch the Safety Briefing, whether you’re in the terminal or you’ve just stepped onboard, to complete the first steps of the Safety Briefing before heading to your assigned Assembly Station. Remember all guests must complete the Safety Briefing before the ship can sail.
• Extended app check in window – Check in using the app until 8am the morning of your sailing

As before, guests may also check in using our website up to 48 hours before sailing. Guests must complete check in, however, using the app or at the terminal. We highly recommend completing check in using the app for the easiest, fastest, and complete check-in experience.

Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. 

When you Check-In at the terminal, show your SetSail Pass in the app to the terminal agent to scan and complete the check-in process.

In order to complete Check-In successfully, you will need the following:

• Personal Information for each guest are checking in
• Identification Document information for each guest you are checking in
• Crown & Anchor Society Membership Number (if you are a member)
• Onward Travel Plans
• Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)

You will also need to establish an Onboard Expense Account via either credit card or cash.

If your cruise documents are available, you can access them through your reservation dashboard in your Guest Account. If your documents are not yet available, check back soon. You should also receive an e-mail when your documents are ready.

If you reserve your cruise vacation online, you’ll receive your cruise documents through e-mail with downloading instructions when your documents are ready.

If you reserve your cruise with a Travel Advisor or a Certified Vacation Planner, your cruise documents will be sent to your Travel Advisor 20-50 days prior to sailing, assuming your reservation is finalized and your payments have been made. Group documents and those that include air arrangements require additional steps and will be sent within 30 days of sailing.

Documentation may not be provided in advance for reservations finalized the week of the sailing –  guests will obtain pertinent details at the pier prior to boarding, and once onboard. If you have any questions, please contact your travel advisor or Certified Vacation Planner directly.

Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass. 

In order to complete Check-In successfully, you will need the following:

• Personal Information for each guest are checking in
• Identification Document information for each guest you are checking in
• Crown & Anchor Society Membership Number (if you are a member)
• Onward Travel Plans
• Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)

You will also need to establish an Onboard Expense Account via either credit card or cash.

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services.

The account may be set-up with either a credt card or as a cash account.  You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account.

For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.

Guests that set up a Seapass account with a credit card should verify the statement.  If all purchases are correct, they will automatically be billed to the credit card.

Guests on a cash account will need to settle their statement onboard prior to disembarking.  The ship will provide you with specific details.

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you.

You are required to add a credit or debit card to complete check-in to establish your onboard expense account. After checking in, you can change your payment method in the app, on Royalcaribbean.com, at the check-in counter on your sail day, or onboard at Guest Services. For Guests who wish to have a cash-backed account, you’ll need to complete your check in at the cruise terminal and designate a cash-backed onboard account with the terminal agent. You can add guests from your stateroom or another stateroom as authorized purchasers on your account.

For each purchase made onboard the ship you will receive a receipt. A preliminary statement will be delivered to your stateroom on the last night for your review. A final statement will be e-mailed to you shortly after departing the ship.

If you set up your account with a card, shortly after departing the ship on the last day of your cruise, Royal Caribbean International® will automatically post the final charge to your card on file. Guests on a cash account will need to settle their statement onboard prior to disembarking.

Important Information:

Throughout the cruise, daily authorizations (holds) will be placed on your card to ensure funds are available for your purchases. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. While the holds aren’t charges, they do reduce your available balance. Most holds are released within 3 to 5 business days, however, depending on your bank this may take up to 30 days. Royal Caribbean International does not control how long the holds remain as the length of time is determined by your financial institution.

Yes. Just like some land-based hotels, guests can expect to see an initial $99.75 USD pending charge or authorization on their credit card. This pending amount is used to secure funds for anticipated onboard purchases. Purchases made onboard over the initial $99.75 USD will generate additional holds. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends and final charges are settled; however, some may take up to 30 days. Royal Caribbean International® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.